Terms and Conditions
BRISTOL GROUP s.r.o., Company Registration Number: 64833321, Address: Sadová 19, Karlovy Vary (hereinafter referred to as the "Accommodation").
General Terms and Conditions of Bristol Royal Resort
These General Terms and Conditions apply to all stays at the Bristol Royal Resort (hereinafter referred to as the "Resort").
Article I. PARTIES TO THE CONTRACT RELATIONSHIP
Parties involved in the contract for the provision of resort services are:
BRISTOL GROUP s.r.o., Company Registration Number: 64833321, Address: Sadová 19, Karlovy Vary
A guest of the resort – a natural or legal person who avails the services of the resort based on a contractual relationship (hereinafter referred to as the "Customer").
Article II. SUBJECT OF THE CONTRACT RELATIONSHIP
The subject of the contract relationship includes hotel accommodation, catering, transport, and other services provided directly by the Resort to its customers.
Article III. ESTABLISHMENT OF THE CONTRACT RELATIONSHIP
The contract relationship between the Resort and the Customer is established based on an online reservation, the issuance of a written confirmation, or a binding objection by the Customer via email to the address provided by the Customer to the Resort.
By making a deposit payment or placing a binding order, the Customer confirms that they have read and agreed to the terms and conditions applicable to their stay and the provision of services at the Resort.
In the event of timely payment of the deposit, the Resort is obliged to provide the Customer with services to the agreed extent and in the agreed quality.
If the deposit is not paid within the specified deadline, the contract is terminated from the beginning (a dissolving condition under the provisions of § 548 of Act No. 89/2012 Coll. of the Civil Code).
If an invoice is issued to the Customer, it must be settled in advance before arrival.
Article IV. PRICE
The Resort is entitled to request an advance payment of up to 100% of the total price at the beginning of the contract relationship and stay, and the Customer is obligated to pay the remaining amount of the total price in cash, by credit card, or within the due date of the invoice at the beginning of the stay.
The Resort has the right to increase the prices of the services provided if the prices for energy, food, etc., increase by more than 5% compared to the prices at the time of issuing the accommodation voucher or confirmation of the order. The Resort is obliged to promptly inform the Customer of these increases. If the Customer does not agree with the mentioned price adjustment, they have the right to withdraw from the contract relationship, but no later than within 14 days after receiving the notice of the price increase. In this case, cancellation fees will not be charged.
Article V. RIGHTS AND OBLIGATIONS OF THE CUSTOMER
The basic rights of the Customer include the right to the proper provision of the confirmed services, the right to cancel the reservation at any time before the start of their stay according to Articles IV, VII, and VIII of these terms and conditions.
The basic obligations of the Customer include paying the price for the services provided according to Article IV, adhering to the hotel rules specified in these General Terms and Conditions, and taking actions to prevent any harm to health or property.
With prior agreement, the Customer may be issued an invoice for the services used at the Resort. Unless otherwise agreed in writing, the payment is due within 14 days from the date of the invoice. In case of non-payment of the invoice within the specified period, a contractual penalty of 0.05% of the amount owed will be charged for each day of delay.
Article VI. RIGHTS AND OBLIGATIONS OF BRISTOL ROYAL RESORT
The rights and obligations of the Customer as per Article V regulate the mutual obligations and rights of the Resort.
The Resort is responsible for the accuracy of its information and the quality of its services.
Article VII. CANCELLATION CONDITIONS
The guest has the right to withdraw from the concluded accommodation contract before the start of their stay. If the Customer does not cancel the contract within 24 hours of placing the order or within the deadline set by the Resort after notification of changes in the agreed services or their prices, the Resort is entitled to charge cancellation fees as per Article VIII. The contract relationship ends on the day when the Resort receives written cancellation of the stay.
In case of a reduction in the number of persons, a cancellation fee will be charged to the guest as per Article VIII in proportion to the price per room and stay.
Article. VIII. CANCELLATION FEES
In case of cancellation of the stay request, the customer is obliged to pay the following cancellation fees to the resort:
- 13-7 days 50% of the price of the ordered accommodation and services
- 6-1 days 80% of the price of the ordered accommodation and services
- Cancellation on the day of arrival or no-show - 100% of the price of the ordered accommodation and services.
2) In the event of early departure, the cancellation fee is 100% of the price of accommodation and services for the three nights following the departure date.
The resort has the right to deduct a cancellation fee from the deposit paid for the stay. If the calculated cancellation fee is higher than the guest's advance payment, the guest is obliged to pay the difference within 7 days of the recalculation. Cancellation of the order due to the death of the guest or his/her direct relative is exempt from the cancellation fee. The customer is obliged to document this circumstance in writing.
3) Special cancellation conditions apply to certain stay packages, corporate events, special offers and some dates; these can always be found in the booking conditions.
4) Overpayments of the advance paid can only be refunded by transfer to the payer's account or to the payment card from which the advance was paid.
5) Advances from benefit programmes and benefit vouchers are non-refundable.
6) Changed conditions in times of Covid - with regard to a possible cancellation of the reservation, the following situations may occur:
Unless government regulations prohibit accommodation:
- free rebooking up to 14 days before arrival at the latest (with the new date, the range of services and the price of the stay may differ, the cancellation conditions of the original reservation apply to the new reservation)
If the ban continues or is newly announced:
- We will refund the deposit paid within 30 days of the scheduled arrival date.
Article IX. COMPLAINTS
Any complaints must be made by the customer immediately after the discovery of defects during the stay and give the resort the opportunity to correct them, and the resort is obliged to remedy these complaints immediately after they are made, but no later than 10 days after they are made.
Article X. Out-of-court settlement of consumer disputes pursuant to Section 14 of Act No. 634/1992 Coll.
1) The subject of out-of-court settlement of consumer disputes is the Czech Trade Inspection, Štěpánská 567/15, 120 00 Prague 2.
2) The rules for the procedure for out-of-court settlement of consumer disputes (ADR) can be downloaded HERE (in PDF format).
1. a customer residing in another EU Member State, Norway or Iceland is entitled to submit a proposal for out-of-court settlement of his dispute with the seller through the European Consumer Centre in his country of residence; the list of relevant consumer centres can be found on the European Commission's website at:
http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm
Article XI FINAL PROVISIONS
1) By paying the deposit, the customer confirms that they have familiarised themselves with and agree to the terms and conditions applicable to the stay and provision of services at the Bristol Royal Resort.
2) At the same time, the customer undertakes to comply with the hotel regulations and the Bristol swimming pool regulations.
3) The archiving and processing of guests' personal data is subject to internal regulations on the protection of personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and Section 101 of Act No. 326/1999 Coll. on the Residence of Foreigners in the Territory of the Czech Republic and Act No. 565/1990 Coll. on Local Fees.
4) These Terms and Conditions entered into force on 15 August 2023.
